Modifications of These Terms of Use
Semigroup Texas LLC may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you.
Payment Policy
Payment in full is required prior to the return shipment of all repaired units.
We accept checks, electronic funds transfer and all major credit cards.
All credit card payments will be charged a 3% fee.
High volume customers may secure 30-day terms, provided they remain current in their remittances.
A one-time penalty of 10% will be assessed on all past due payments. Additionally, any payments more than 90 days after the payment due date will begin accruing additional late payment penalties at the rate of 1.5% per month (18% per annum). Such penalties will accrue as of the due date of each invoice. Work in progress, including any customer equipment, may be held until the account is current.
The customer grants Semigroup a mechanics lien on any equipment belonging to the customer and left with Semigroup, and any such equipment may be forfeited to offset any balances delinquent more than 90 days. We will seek any option available by law to obtain full remittance on delinquent accounts. This may include turning the account over to collections agents or to obtain legal counsel or by any other means. All applicable fees will be assessed. Any and all attorney fees will be your responsibility.
Charge Back Policy
Semigroup Texas LLC does not endorse any blanket charges or charge backs from its customers. Some examples of non-endorsed charge backs include but are not limited to:
- Charge Backs Related to Non-Conforming Products
- Shipping/Packaging Issues
- Customer Applied Administrative Charges
Rush Order Repair Policy
Semigroup Texas LLC handles rush order repairs quickly.
Your unit(s) can often be repaired within 5 to 7 business days (based on part availability and the difficulty of the repair).
Semigroup Texas LLC has one of the largest parts inventories in the industry.
Please note rush fees apply.
Receiving Policy
Upon arrival, Semigroup Texas LLC verifies the unit(s) received against the shipping label and carefully inspects your unit(s) for damage that may have incurred during shipment.
You will be notified by e-mail as soon as possible of any damage or discrepancies. All materials damaged in shipping will be held pending further instructions from you.
Semigroup Texas LLC is not responsible for shipping damages, shipping discrepancies, or packages lost in transit.
For items of $500.00 or greater in value, it is recommended that shipping is processed with a “Declared Value”(i.e. Insured) to avoid unnecessary losses.
Evaluation Policy
Semigroup Texas LLC will charge a $400.00 minimum for evaluation and for parts that are non-repairable.
Evaluation fee is waived if customer proceeds with repair.
Quotes
Semigroup Texas LLC reserves the right to re-quote any repair due to missing parts, numerous repair attempts etc.
Warranty Exclusions
- The unit in question has exceeded the stated warranty period.
- The Semigroup warranty void seal(s) has/have been covered, broken and/or tampered with.
- The unit shows signs of contamination. The unit was used outside of factory specifications.
- The unit’s failure is unrelated to the original repair.
- Consumable items are not covered under this warranty.
Shipping Policy
Semigroup Texas LLC will ship all purchase orders in accordance with the customer’s specified instructions.
All shipments are made EXW (Ex Works) from our facility in Dallas, Texas.
Shipping and Import Charges
The customer is fully responsible for all transportation, insurance, and import-related charges associated with their order. These include, but are not limited to:
- Customs fees
- Duties
- Taxes
- Brokerage fees
For collect shipments, the designated carrier will bill the customer’s shipping account directly. If any charges are inadvertently billed to Semigroup Texas LLC, the customer will be invoiced for those charges, along with an applicable processing fee. Non-payment will result in the customer’s account being placed on credit hold.
Unpaid or Refused Shipping Charges
Shipping charges that are refused or not paid by the customer are subject to a handling fee of up to $500.00. This includes any associated costs such as taxes, penalties, duties, storage, or international fees. These charges will be applied to the customer’s credit card on file or added to their invoice.
Legal and Recovery Costs
Any legal fees or court costs incurred by Semigroup Texas LLC in the effort to recover unpaid shipping charges will be the responsibility of the customer. These costs may be assessed at Semigroup’s sole discretion.
For packages weighing more than 70 lbs, Semigroup recommends that they be strapped to a pallet. Items exceeding 150 lbs will require freight service.
Storage Fees
Semigroup Texas LLC reserves the right to impose a storage fee for any units not approved or paid for within 30 days.
Non-Repairable Unit Policy
Semigroup Texas LLC will provide the customer the option to “scrap” the unit in-house. Semigroup Texas LLC may impose a storage charge plus a shipping charge per unit(s) not scrapped to Semigroup Texas LLC.
Abandoned Product Policy
If a product is not claimed and all outstanding charges are not paid within sixty (60) days of notification from Semigroup Texas LLC that the product is ready for return, the item will be considered abandoned.
Notification will be sent to the mailing or email address provided at the time repair authorization was granted. If no response or payment is received within the specified timeframe, Semigroup reserves the right to dispose of the product in accordance with applicable laws. This may include the sale of the product, with no liability to the customer.
Semigroup Texas LLC also retains all legal and statutory liens for any unpaid balances associated with the product.
Restocking & Warranty Returns
A 20% restocking fee will be applied to all returned items.
For warranty claims, return shipping costs will be the responsibility of the customer until the warranty is validated. If the warranty claim is approved, the amount equal to economy shipping/ground will be credited to the customer’s account.